Frequently Asked Questions

Please read our FAQ before sending us a message.

 

The COVID-19 impact on Mashu Mashu box

Our main goal is to provide you with the gift you chose. Unfortunately we are no more capable to provide it for a specific date nor we are able to guarantee that all the contents of our boxes will be available at the date of your purchase. We do order our stock upfront but production and delivery times have risen significantly.

So in a nut shell:
a) We now ship tow times per month (When do I get my package? When do you ship the box?)
b) We may replace some of the items in your order with equivalent (say not a green Hamsa but a blue one)
c) International delivery may take up to 2,5 month for some destinations

We still do lour best so you feel no impact at all but it is not always possible. Please feel free to contact us using the form on this page so we can solve the issue.

General

1. What is Mashu Mashu Box?
Mashu Mashu Box Subscription is a surprise box with amazing goodies from Israel that you or your loved ones get monthly or quarterly (depending on the type of subscription). You will receive a box filled with carefully selected and hand-picked unique products from our Food, Beauty, Design, and Lifestyle categories. Only the best of natural, organic goodies delivered to you. Forget the typical cookie-cutter gifts—try our exceptional, hand-picked items from Israel instead! Find out more about Mashu Mashu Box Subscription, Mashu Mashu Box Holiday subscription or send a Mashu Mashu Box as a Gift to your loved ones.
2. What is the difference between Subscription and Gifts?
With the Subscription, you (or your addressee) will receive a new surprise box every time. In other words, the content of a box will remains a secret until you (or your addressee) open it. It may make you a bit nervous and even anxious, we know! Not knowing is the whole point! We want you to be intrigued! We promise, it will bring joy and is well worth the wait. All subscriptions are auto-renewed. If you choose Gifts, you can preview the content of a box and select the one you deem appropriate for you and your addressee. You can have a closer look at every item included in the box and choose the box you like. We will gift-wrap and send it for you. You are not limited by the number of gift boxes. Order as many as needed.
3. Can I send a Mashu Mashu Box as a gift?
Absolutely! There is nothing quite like receiving a surprising gift in the mail. You can order both any of Subscriptions and Gifts as a present. Each of our boxes is carefully designed and packaged to be the perfect gift for your loved ones. Simply choose subscriptions or boxes, let us know that it is a gift in purchase notes, and we will take care of the rest.
4. What's about GDPR an Privacy protection?
We are 100% compliant with GDPR and treat your privacy as one of our main priorities. That said we do not use Facebook pixel neither we use Google Analytics. All statistics we collect is anonymized and is stored in our private systems (including e-mail marketing). Your data is not shared by us with any advertising or marketing company. You can find additional information on our GDPR page and in Terms and conditions. But we do use online advertising of various type and nature so even if we are not sharing your data some of it is inevitable collected by those parties. If you are concerned about you privacy in the digital world we did our best to make Mashu Mashu Box a safe harbor for you.
 

Subscription

1. How does the subscription work?
Once you’ve decided to treat yourself (or your loved ones) with Mashu Mashu Box Subscriptin, all you need to do is:
  1. Choose the size of a box;
  2. Choose, on how often  and/or on which holiday you or your addressee will get a box;
  3. Fill-out your Billing/Shipping and Payment details;
  4. Receive and enjoy a beautifully designed box with natural, organic, hand-picked tasty and delightful treats for your body and soul all the way from Israel monthly or quarterly (depending on the type of subscription) – brand new and different every time!
You can cancel your subscription any any time.
2. What is monthly/ quarterly subscription?
Mashu Mashu Box Subscription is a surprise box with amazing goodies from Israel that you or your loved ones get monthly or quarterly (depending on the type of subscription). You will receive a box filled with carefully selected and hand-picked unique products from our Food, Beauty, Design, and Lifestyle categories. Only the best of natural, organic goodies delivered to you. Once you’ve decided to treat yourself with Mashu Mashu Monthly/ Quarterly Subscription all you need to do is:
  1. Once you’ve decided to treat yourself with Mashu Mashu Box, all you need to do is:

    1. Choose one of our subscription boxes by size  (Petite, Boutique or De-Luxe) and by how often you’d like to get a box (monthly or quarterly);
    2. Fill your Billing/Shipping and Payment details;
    3. Receive and enjoy a beautifully designed box with natural, organic, hand-picked tasty and delightful treats for your body and soul all the way from Israel monthly or quarterly (depending on the type of subscription) – brand new and different every time!
You can cancel your subscription at any time.
3. What is Holiday subscription?
Mashu Mashu Box Holiday Subscription is a surprise box with amazing goodies from Israel that you or your loved ones get on every holiday you mark on the list. You will receive a box filled with carefully selected and hand-picked unique products from our Food, Beauty, Design, and Lifestyle categories. Only the best of natural, organic goodies delivered to you. Once you’ve decided to treat yourself with Mashu Mashu Holiday Subscription, all you need to do is:
  1. Choose the size of a box;
  2. Choose on which holiday you or your addressee will get a box;
  3. Fill-out your Billing/Shipping and Payment details;
  4. Receive and enjoy a beautifully designed box with natural, organic, hand-picked tasty and delightful treats for your body and soul all the way from Israel on every holiday you’ve marked in the list.
You can cancel your subscription at any time.
4. How long will my subscription last?
All types of subscription are auto-renewed, so that you could enjoy the Mashu Mashu Boxes for years to come! Trust us – there will be no duplicates (unless they are all-time favorites or traditional) Every month, quarter or holiday (depending on a subscription type), you or your loved ones will receive a brand new box with a brand new collection of original and unique items designed and produced in Israel.
5. How much does the Subscription box cost?
We introduce you to the finest Israeli products starting from just $29.90 per box. Choose the box you like most: Monthly subscription:
  1. Monthly Petite Box – 29.90 $/box
  2. Monthly Boutique Box – 49.90 $/box
  3. Monthly De-Luxe Box – 89.90 $/box
Quarterly subscription:
  1. Quarterly Petite Box – 39.90 $/box
  2. Quarterly Boutique Box – 59.90 $/box
  3. Quarterly De-Luxe Box – 99.90 $/box
Holidays’ subscription:
  1. Holiday Petite Box – 29.90 $/box
  2. Holiday Boutique Box – 69.90 $/box
  3. Holiday De-Luxe Box – 99.90 $/box
Taxes and shipping and delivery charges will be added to your purchase once once you fill out the billing and shipping address
6. Can I cancel my subscription at any time?
We are a bit sad seeing you asking this question. However, should you ever need to terminate your subscription, you can cancel it at any time via your account on our website or by emailing us at hello@mashumashubox.com. Please note, that if you cancel your subscription AFTER the scheduled subscription payment, you will receive one more box as was pre-scheduled.
7. I canceled my subscription but I am still being charged. What should I do?
In case you canceled your subscription but you are still being charged is most likely because we have already shipped your box after your subscription was canceled.  We ship our boxes according to the schedule – please keep it in mind when canceling your subscription. If you are not sure what happened – please email us at hello@mashumashubox.com and we’ll do our best to address your concern.
 

Box

1. What's inside the box?
With our fast-paced lives and responsibilities ranging from family matters to professional endeavors, it can be challenging to take time out of our daily life to treat ourselves like we deserve. Be it a leisurely cup of tea or coffee, writing down your daily thoughts, ideas, dreams, or simply doodling on a nice stationary, taking care of your skin and body or pampering yourself from time to time with sweet little nothings. Mashu Mashu Box is your quintessential choice – delicious sweet and savory treats, bath&body products, notebooks and bookmarks, candles, skin and hair care, home decor and other finest and unique products made in Israel (all full-size products rather than sample-sized items). We choose natural, organic and mostly handmade products from local artists, manufacturers and designers. We hope the moment you receive our Subscription box will be the moment filled with true delight for you and those you care about, the moment that ignites this inner sparkle, a joy that lasts. We trust that our Gift boxes bring a sense of excitement and beauty in the mundane or becoming a simple token of appreciation for all who receive them.
2. How many boxes will I get?
For your Subscriptions: For monthly subscription – 1 box every month For quarterly subscription – 1 box every quarter a year (approximately April, July, October and January – depending on how long delivery to a particular country takes) For holiday subscription – 1 box per holiday you have chosen (we’ll do our best to deliver the box on time for you and your loved to enjoy) All subscriptions are auto-renewed but you can cancel or freeze it at any time. For your Gifts You get 1 Gift box if you order one. You are not limited by the number of gift boxes. Order as many as you needed.
3. How many items do I receive in one box?
We hand-pick the best products, scents and delicatessen for every box. The number of the items depends on the box type chosen:
  • Mashu Mashu Petite Box – 3-5 items
  • Mashu Mashu Boutique Box – 5-7 items
  • Mashu Mashu DeLuxe Box – 7-10  items
  • Mashu Mashu Grande Box* – 8-14 items
*Mashu Mashu Grande Box* available only in Gifts. *Some of our Gifts have different number of products inside. Please find more info in description given to every gift.
4. Can I order products I liked on your website?
We do not currently offer online shopping per item. However, if there is a product you really wish to have, let us know and we will try and find a solution.
 

Shipping

1. How do I get the box?
It’s simple! Select a box/es, enter your shipping details, and proceed to checkout. Next, enter your billing details, and… you are all done! We’ll send out your package via post or eco-post and you’ll receive it accordance with procedures set forth by a local postal service.
2. When do I get my package? When do you ship the box?
Caused by COVID-19 for all boxes we do mail out twice a month. If you have a subscription or a regular box we will add it to the closest possible mail-out date. We can’t guaranty anymore any strict time frames as the quarantine measurements in Israel are subject to constant changes by the Government. The dates of delivery can vary depending on postal service regulations for domestic and international mail, restrictions imposed by COVID-19 and last minute changes in international policies. For quarterly Subscription: We will mail your box on March, June, September and December. For Holiday Subscription: We can not guarantee anymore any delivery dates so we will mail your box in 1,5 month prior to the requested date. For domestic delivery if a door2door option was selected we will try to arrange delivery on the requested date or the day AFTER whatever will be possible.
3. How much is shipping?
The shipping cost depends on the shipping destination. You’ll be able to see the total cost of shipping at checkout. Please note that the shipping cost is not included in the box price but you will be able to see it in your account once you’ve added/ chosen shipment address.
4. How can I track the package?
As soon as we send out your package (gift or subscription), you will get an e-mail notification with all the details and tracking information so you can follow your box up until the point it reaches its final destination.
5. Can I ship to multiple addresses?
Yes, every gift or subscription can be shipped to different addresses so that you or your loved ones all get presents. If you want to ship to several people, just let us know by filling in “order notes” in checkout or by emailing us at hello@mashumashubox.com. Please note that one subscription can be shipped only to one address/person. For example: you’ve joined our Monthly Subscription De-Luxe box – every month, we will ship it to one (and the same) address and all the boxes will come to the same person every month. We are aware that things happen and in case you move – please notify us at hello@mashumashubox.com and the address will be changed accordingly.
6. How do I change my shipping address?
You can do it in your account on our website or by emailing us at hello@mashumashubox.com. Be sure to do this before we ship. Please note that if we have already sent the box to you it will arrive to the “old” address but next boxes will find their way to a new once.
7. Can you deliver a box for a specific date?
Unfortunately as of COVID-19 impact we do not guaranty anymore any dates or time frames. We can’t control it so cant hold the responsibility. The only possible arrangements are for domestic (Israel-2-Israel with door-2-door) deliveries, but please contact us upfront so we could agreed each request.
 

Payment & Cancellation

1. When will I be charged?
For Monthly Subscription – we charge every month, 5th of the month For Quarterly Subscription – we charge every 5th of March (for April box), every 5th of June (for July box), every 5th of September (for October box) and every 5th of December (for January box). For Holiday Subscription – we charge 4 weeks before upcoming holiday you have chosen. For example: we will charge you on May 20th for one Holiday subscription box if you’ve chosen Father’s day in the list of Holidays, and after that – 4 weeks before the next holiday you’ve chosen. Please note: When you join any subscription plan, your credit card will be charged immediately for your first subscription package and then rebilled on the scheduled dates in accordance with your subscription plan. All subscriptions are auto-renewed. For Gifts – we will charge you on the date of your purchase.
2. I can’t proceed with the payment
Please check your card details once again. Make sure you have enough money on your card to make a purchase. Give it one more try. If you still can’t make a purchase, please let us know on hello@mashumashubox.com.
3. What currency do you use?
We currently charge for everything either in US dollars; Israeli shekels or Euros.
4. Can I cancel my Gift purchase?
We give you 24 hours after your order was payed. Be aware that we don’t have an option for cancelling an urgent gift purchase as we proceed with assembling the content the moment we receive your order. Still, you can contact us at orders@mashumashubox.com and we’ll try to help you.
5. Can I cancel my subscription anytime?
We are a bit sad seeing you asking this question. However, should you ever need to terminate your subscription, you can cancel it at any time via your account on our website or by emailing us at hello@mashumashubox.com. Please note, that if you cancel your subscription AFTER the scheduled subscription payment, you will receive one more box as was pre-scheduled.
6. I canceled my subscription but I was charged. What should I do?
In case you canceled your subscription but you are still being charged is most likely because we have already shipped your box after your subscription was canceled.  We ship our boxes according to the schedule – please keep it in mind when canceling your subscription. If you are not sure what happened – please email us at hello@mashumashubox.com and we’ll do our best to address your concern.
 

Account & General Questions

1. Do I need to create an account?
Yes. We ask you to do so to be able to ship the boxes to you or to your addresses. This is also a good way to track down your boxes, manage your informations (including addresses), and get special offers or other promotional deals for Mashu Mashu Boxes!
2. I can’t log in! What should I do?
Try to refresh you web page and go to login once again. Please double-check your e-mail or password or email us at hello@mashumashubox.com.
3. How do I change my shipping address?
You can always change or update your shipping address directly in your account. Please note that we ship our boxes according to the schedule. Therefore, we kindly ask you to make all the changes at least a week prior to the shipment date to ensure your purchase goes to the right address.
4. What is the billing address and why should I fill it in?
The billing address is an address which the customer has provided to us as an address of contact and where they wish to receive the bill. As we work worldwide, we need your billing address to send a “hard copy” of your bill in case you need it. Besides, this allows us to calculate customs tariffs in accordance with the relevant domestic regulations.
 

Return & Refund

1. Can I return the box?
We do not accept returns, refunds or exchanges unless the item you received is proven to be defective. If you receive a defective item, please contact us at hello@mashumashubox.com with details of the product and the defect, photos, or/ and any other necessary information and we will try and offer an alternative solution.
2. What if my box does not arrive?
The estimated waiting period is up to 6 weeks. If your Mashu Mashu Box does not make it by the end of this period, we must be notified about it at hello@mashumashubox.com, so we can send you another box or return your money.
 

Suppliers

1. Who are your suppliers?
We work only with local manufacturers, artists, and designers. We handpick every item we put in our boxes to ensure that the Mashu Mashu box you receive is of the finest quality!
2. I want to become a supplier!
You are more than welcome! Please mail us on hello@mashumashubox.com and will be happy to become partners!

STILL HAVE QUESTIONS?

Dear friends! We are always here to help you. Please do contact us